Delays sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp)

Resolved

minor📅 First reported 2026-06-12 14:30 UTC⏱️ 4h 45mView Details →

Mobile SDK endpoints and mobile push impaired in the European and Australian hosting regions

Resolved

major📅 First reported 2026-06-11 09:54 UTC⏱️ 40mView Details →

Login issues

Resolved

minor📅 First reported 2026-06-10 13:19 UTC⏱️ 3h 1mView Details →

Degraded Performance Across Fin and Inbox Services

Resolved

minor📅 First reported 2026-06-01 11:03 UTC⏱️ 2h 19mView Details →

Stale reporting data

Resolved

minor📅 First reported 2026-05-21 11:09 UTC⏱️ 8h 21mView Details →

Images not loading in the inbox

Resolved

minor📅 First reported 2026-05-20 10:16 UTC⏱️ 1mView Details →

Investigating: Compromised version of intercom-client npm package and intercom-php

Resolved

minor📅 First reported 2026-04-30 16:58 UTC⏱️ 38d 18hView Details →

Errors on the REST API in Australia

Resolved

major📅 First reported 2026-04-27 11:43 UTC⏱️ 1h 8mView Details →

Fin is experiencing issues

Resolved

minor📅 First reported 2026-04-21 23:30 UTC⏱️ 1h 37mView Details →

Fin AI Agent Degraded

Resolved

critical📅 First reported 2026-04-21 11:13 UTC⏱️ Duration unavailableView Details →

Fin is experiencing issues

Resolved

minor📅 First reported 2026-04-15 16:57 UTC⏱️ 33mView Details →

Fin is experiencing issues

Resolved

critical📅 First reported 2026-04-14 11:29 UTC⏱️ 3h 29mView Details →

Elevated 5xx errors on Help Center

Resolved

minor📅 First reported 2026-04-11 15:48 UTC⏱️ Duration unavailableView Details →

Email Forwarding is experiencing difficulties

Resolved

major📅 First reported 2026-04-08 18:22 UTC⏱️ 13h 17mView Details →

Increased errors and latency with Inbox

Resolved

minor📅 First reported 2026-03-20 18:43 UTC⏱️ 1h 12mView Details →

Errors in the European Hosting Region

Resolved

major📅 First reported 2026-03-20 16:47 UTC⏱️ 18mView Details →

Delayed update to Reports in the EU hosting region

Resolved

minor📅 First reported 2026-03-20 15:05 UTC⏱️ 4h 25mView Details →

Intercom Inbox is experiencing difficulties

Resolved

critical📅 First reported 2026-03-16 15:50 UTC⏱️ 2hView Details →

Customer contact details showing up as "Redacted" in the Intercom Inbox

Issues with Fin for Salesforce

Messenger Help Articles not displaying

Fin intermittent failures responding to first conversation messages

Fin failures in Australia region

Fin not answering in the USA region

Issues with Shopify integration

Inbox experience degraded performance

Fin slowness

Elevated errors affecting Helpdesk and Fin

iOS users facing issues logging into Fin

Help Center issues in Australia hosting region

Delays sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp)

Mobile SDK endpoints and mobile push impaired in the European and Australian hosting regions

Login issues

Degraded Performance Across Fin and Inbox Services

Stale reporting data

Images not loading in the inbox

Investigating: Compromised version of intercom-client npm package and intercom-php

Errors on the REST API in Australia

Fin is experiencing issues

Fin AI Agent Degraded

Fin is experiencing issues

Fin is experiencing issues

Elevated 5xx errors on Help Center

Email Forwarding is experiencing difficulties

Increased errors and latency with Inbox

Errors in the European Hosting Region

Delayed update to Reports in the EU hosting region

Intercom Inbox is experiencing difficulties