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major✓ Resolved

Fin not answering in the USA region

Intercom•
Status
resolved
Duration
23m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ Resolved
This incident has been resolved.
resolved
Between 14:15 - 14:41 UTC Fin was slow to respond to conversations. We have identified the cause and do not expect recurrence. Apologies for the disruption. There are more details available in the attached root cause analysis document.
identified
We're seeing partial recovery for Fin answering questions.
investigating
We're investigating Fin not answering conversations in the USA hosting region.

📊 TECHNICAL DETAILS

Internal ID
d74f314e-52aa-4cdb-98c1-40e11b3c05f0
External ID
01M0Z7E7TYHZ6AHM14M297WNQA
🕐 First reported
🔄 Last Updated
✓ Resolved
MAJOR
Impact Level
23m
Total Duration
3
Status Updates
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