Elevated errors affecting Helpdesk and Fin

This incident has been resolved.

This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@intercom.io](mailto:team@intercom.io) if you have any further questions or if you’re still seeing any unexpected behaviour

We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

We're seeing elevated error rates and increased latencies affecting Helpdesk and Fin responses for Australia-hosted workspaces. Our team is aware of the issue and is currently investigating. We will update you here when we have more information.