minor✓ Resolved

Customer contact details showing up as "Redacted" in the Intercom Inbox

Intercom•2026-10-14 17:43 UTC

Status

resolved

Duration

12m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-14 17:55 UTC

This incident has been resolved.

resolved2026-10-14 17:55 UTC

Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption.

investigating2026-10-14 17:43 UTC

We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk.

📊 TECHNICAL DETAILS

Internal ID

15a965d2-29f0-49e7-9977-d84aa9fa97d4

External ID

01M4XR5BR7KCA4H4A8Z2B13HH0

🕐 First reported

2026-10-14 17:43 UTC

🔄 Last Updated

2026-10-14 17:55 UTC

✓ Resolved

2026-10-14 17:55 UTC

MINOR

Impact Level

12m

Total Duration

Status Updates

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