minor✓ Resolved

Elevated 5xx errors on Help Center

Intercom•2026-04-11 15:48 UTC

Status

resolved

Duration

Duration unavailable

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-04-11 15:48 UTC

This incident has been resolved.

resolved2026-04-11 15:50 UTC

This issue should now be resolved and all services are restored to normal functionality.

Please don’t hesitate to reach out to [team@intercom.io](mailto:team@intercom.io) if you have any further questions or if you’re still seeing any unexpected behaviour

resolved2026-04-11 15:48 UTC

We experienced elevated 5xx errors with our help center product between 16:00 UTC to 16:40 UTC. The issue has been resolved and all functionality should be back to normal.

Please don’t hesitate to reach out to [team@intercom.io](mailto:team@intercom.io) if you have any further questions or if you’re still seeing any unexpected behaviour.

📊 TECHNICAL DETAILS

Internal ID

3dd04138-184f-4124-986d-b664e9aa5d53

External ID

01KNYKNB5B8B89ND63KJ1KY64Z

🕐 First reported

2026-04-11 15:48 UTC

🔄 Last Updated

2026-04-11 15:50 UTC

✓ Resolved

2026-04-11 15:48 UTC

MINOR

Impact Level

Duration unavailable

Total Duration

Status Updates

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