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Intercom Reliability

Customer messaging platform for sales, marketing, and support

All regions · provider-wide score

Global and unknown-region reports remain visible. Scores use the selected incident history over the last 90 days.

92A
Very Good

Score Summary

  • Geographic scopeProvider-wide
  • PeriodLast 90 days
  • Recorded incidents in period8
  • Incidents included in score8
  • Categorycommunication
  • Importancehigh

Score Breakdown

⏱️Uptime
35% weight
Provider-reported incident duration99
Total incident hours: 13.3

An uptime proxy, not measured availability. Overlapping incidents are added together, including across products and regions.

🚀Resolution Speed
25% weight
How fast issues are resolved97
Avg fix time: 1h 40m

8 of 8 included incidents have measured fix times.

📊Incident Frequency
20% weight
Lower is better84
Included incidents in period: 8

Severity-weighted incident count. Providers cover different numbers of products and regions, so comparisons are approximate.

💬Communication
20% weight
Updates, ack time, workarounds79
Avg updates per incident: 2.8

8 of 8 included incidents have update counts; 8 have acknowledgement times.

📋 View Incident History🔧 All Services
Scores describe collected provider-reported incidents, not independently measured uptime or complete historical coverage. The formula weights are unchanged: uptime proxy 35%, resolution speed 25%, incident frequency 20%, and communication 20%.