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Intercom Reliability

Customer messaging platform for sales, marketing, and support

90.3
A
Very Good

Score Summary

  • PeriodLast 90 days
  • Total Incidents4
  • Categorycommunication
  • Importancehigh
90A
Very Good

Score Breakdown

⏱️Uptime
35% weight
Time without incidents98
Total incident hours: 48.9
🚀Resolution Speed
25% weight
How fast issues are resolved100
Avg fix time: 0m: 0
📊Incident Frequency
20% weight
Lower is better92
Incidents in period: 4
💬Communication
20% weight
Updates, ack time, workarounds63
Avg updates per incident: 1.8
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⚠️ This reliability score is based on StatusWire monitoring data and may not reflect the complete operational status of the service. Scores are calculated using incident frequency, resolution times, and communication patterns.