Twilio Reliability
Cloud communications platform for SMS, voice, and video APIs
Global and unknown-region reports remain visible. Scores use the selected incident history over the last 90 days.
Data notes · Provisional score
- Some incidents have incomplete timing evidence.
- Some incident timestamps are invalid or outside the reporting window.
- Some resolved incidents have missing or inconsistent fix-time measurements.
- Some incidents have missing or invalid communication measurements.
- Historical incident records need verification against the current source.
The score uses 529 of 531 recorded incidents with usable timing. Incomplete or conflicting intervals are excluded from the calculation and remain in incident history. These notes are reassessed as the underlying records are repaired.
Score Breakdown
An uptime proxy, not measured availability. Overlapping incidents are added together, including across products and regions.
519 of 529 included incidents have measured fix times.
Severity-weighted incident count. Providers cover different numbers of products and regions, so comparisons are approximate.
529 of 529 included incidents have update counts; 519 have acknowledgement times.