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Square Reliability

Payment and financial services platform for businesses

All regions · provider-wide score

Global and unknown-region reports remain visible. Scores use the selected incident history over the last 90 days.

72C
FairProvisional

Score Summary

  • Geographic scopeProvider-wide
  • PeriodLast 90 days
  • Recorded incidents in period19
  • Incidents included in score19
  • Categorypayments
  • Importancehigh

Data notes · Provisional score

  • Historical incident records need verification against the current source.
  • Some resolved incidents have missing or inconsistent fix-time measurements.

The score uses 19 of 19 recorded incidents with usable timing. Incomplete or conflicting intervals are excluded from the calculation and remain in incident history. These notes are reassessed as the underlying records are repaired.

Score Breakdown

⏱️Uptime
35% weight
Provider-reported incident duration89
Total incident hours: 244

An uptime proxy, not measured availability. Overlapping incidents are added together, including across products and regions.

🚀Resolution Speed
25% weight
How fast issues are resolved36
Avg fix time: 15h 49m

15 of 19 included incidents have measured fix times.

📊Incident Frequency
20% weight
Lower is better81
Included incidents in period: 19

Severity-weighted incident count. Providers cover different numbers of products and regions, so comparisons are approximate.

💬Communication
20% weight
Updates, ack time, workarounds77
Avg updates per incident: 2.3

19 of 19 included incidents have update counts; 19 have acknowledgement times.

📋 View Incident History🔧 All Services
Scores describe collected provider-reported incidents, not independently measured uptime or complete historical coverage. The formula weights are unchanged: uptime proxy 35%, resolution speed 25%, incident frequency 20%, and communication 20%.