← Back to Incident History

Shopify Reliability

E-commerce platform for online stores

All regions · provider-wide score

Global and unknown-region reports remain visible. Scores use the selected incident history over the last 90 days.

90A
Very GoodProvisional

Score Summary

  • Geographic scopeProvider-wide
  • PeriodLast 90 days
  • Recorded incidents in period14
  • Incidents included in score14
  • Categorypayments
  • Importancecritical

Data notes · Provisional score

  • Historical incident records need verification against the current source.
  • Some resolved incidents have missing or inconsistent fix-time measurements.

The score uses 14 of 14 recorded incidents with usable timing. Incomplete or conflicting intervals are excluded from the calculation and remain in incident history. These notes are reassessed as the underlying records are repaired.

Score Breakdown

⏱️Uptime
35% weight
Provider-reported incident duration99
Total incident hours: 29.5

An uptime proxy, not measured availability. Overlapping incidents are added together, including across products and regions.

🚀Resolution Speed
25% weight
How fast issues are resolved100
Avg fix time: 46m

1 of 14 included incidents have measured fix times.

📊Incident Frequency
20% weight
Lower is better72
Included incidents in period: 14

Severity-weighted incident count. Providers cover different numbers of products and regions, so comparisons are approximate.

💬Communication
20% weight
Updates, ack time, workarounds81
Avg updates per incident: 3.5

14 of 14 included incidents have update counts; 14 have acknowledgement times.

📋 View Incident History🔧 All Services
Scores describe collected provider-reported incidents, not independently measured uptime or complete historical coverage. The formula weights are unchanged: uptime proxy 35%, resolution speed 25%, incident frequency 20%, and communication 20%.