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PagerDuty Reliability

Digital operations management platform for incident response

All regions · provider-wide score

Global and unknown-region reports remain visible. Scores use the selected incident history over the last 90 days.

93A
Very Good

Score Summary

  • Geographic scopeProvider-wide
  • PeriodLast 90 days
  • Recorded incidents in period12
  • Incidents included in score12
  • Categorydevtools
  • Importancehigh

Score Breakdown

⏱️Uptime
35% weight
Provider-reported incident duration100
Total incident hours: 10.4

An uptime proxy, not measured availability. Overlapping incidents are added together, including across products and regions.

🚀Resolution Speed
25% weight
How fast issues are resolved100
Avg fix time: 52m

12 of 12 included incidents have measured fix times.

📊Incident Frequency
20% weight
Lower is better84
Included incidents in period: 12

Severity-weighted incident count. Providers cover different numbers of products and regions, so comparisons are approximate.

💬Communication
20% weight
Updates, ack time, workarounds80
Avg updates per incident: 4.3

12 of 12 included incidents have update counts; 12 have acknowledgement times.

📋 View Incident History🔧 All Services
Scores describe collected provider-reported incidents, not independently measured uptime or complete historical coverage. The formula weights are unchanged: uptime proxy 35%, resolution speed 25%, incident frequency 20%, and communication 20%.