UTC calendar period; the current period is partial. Counts include incidents first reported in this period and their latest recorded outcomes. No reports does not establish verified uptime or monitoring coverage.

📈 Quarterly Report

Q4 2019 Reliability

Developer infrastructure incident analysis

October 1, 2019 — December 31, 2019

Total Incidents
34
Resolved
34
Avg Time to Fix
12h 14m
Avg Time to Ack
17m
Workaround Rate
0%
Avg Updates
3.4

Incidents by Severity

major17
minor15
critical1
none1

Most Affected Services

#1Shopify34 incidents

Major Incidents

Avalara service degradation causing some checkouts for merchants using Avalara to fall back to Shopify tax engine

Shopify••Resolved

Shopify admin is currently unreachable

Shopify••Resolved

Admin and Storefronts experiencing intermittent downtime

Shopify••Resolved

Buy button malfunctioning in the admin

Shopify••Resolved

Shopify storefronts not accessible on some stores

Shopify••Resolved

No packing slips are being served

Shopify••Resolved

UPS shipping rates not available at checkout

Shopify••Resolved

Some stores unable to purchase UPS shipping labels.

Shopify••Resolved

UPS shipping rates not available at checkout

Shopify••Resolved

Some stores unable to purchase DHL Express shipping labels.

Shopify••Resolved