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minor✓ Resolved
SMS Delivery Delays and Failures from Twilio to Claro Brazil
Status
resolved
Duration
7h 44m
Updates
4
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedTue, Aug 18, 2026, 10:15 PM
This incident has been resolved.
monitoringTue, Aug 18, 2026, 08:14 PM
We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Aug 18, 2026, 05:31 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingTue, Aug 18, 2026, 03:30 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Aug 18, 2026, 02:30 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
fffd7d86-90cd-45be-a469-acfaff7be01d
External ID
mfwbn43gdtxg
🕐 Started
Tue, Aug 18, 2026, 02:30 PM
🔄 Last Updated
Tue, Aug 18, 2026, 10:15 PM
✓ Resolved
Tue, Aug 18, 2026, 10:15 PM
MINOR
Impact Level
7h 44m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
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