minor✓ Resolved

SMS Delivery Delays from Twilio to Zain Jordan

Twilio•2026-05-16 21:28 UTC

Status

resolved

Duration

3h 32m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-05-17 01:00 UTC

This incident has been resolved.

monitoring2026-05-16 23:03 UTC

We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-05-16 22:28 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-05-16 21:28 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

fff99c8d-91df-4ab9-a22a-4c8634b22db0

External ID

3023pggk7lb2

🕐 First reported

2026-05-16 21:28 UTC

🔄 Last Updated

2026-05-17 01:00 UTC

✓ Resolved

2026-05-17 01:00 UTC

MINOR

Impact Level

3h 32m

Total Duration

Status Updates

Affected Components

SMS, Middle East & Africa

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