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minoridentified

SMS Delivery Receipt Delays from Twilio to Liberty Mobile Puerto Rico

Twilio•Wed, Jul 29, 2026, 07:53 PM
Status
identified
Duration
Ongoing
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

identifiedThu, Jul 30, 2026, 03:03 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available. Components: SMS, Latin America
identifiedWed, Jul 29, 2026, 11:00 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedWed, Jul 29, 2026, 09:00 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jul 29, 2026, 07:59 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Jul 29, 2026, 07:53 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
ff4f5e29-84a5-4d0d-b41e-cba1bf383dac
External ID
8t7mrtmr6zxr
🕐 Started
Wed, Jul 29, 2026, 07:53 PM
🔄 Last Updated
Thu, Jul 30, 2026, 03:03 AM
MINOR
Impact Level
Ongoing
Total Duration
5
Status Updates
Affected Components
SMS, Latin America
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