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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to United States

Twilio•Tue, Apr 21, 2026, 10:46 AM
Status
resolved
Duration
8h 48m
Updates
8
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Apr 21, 2026, 07:35 PM
This incident has been resolved.
monitoringTue, Apr 21, 2026, 05:30 PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoringTue, Apr 21, 2026, 05:30 PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Apr 21, 2026, 04:29 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Apr 21, 2026, 03:28 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Apr 21, 2026, 01:48 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingTue, Apr 21, 2026, 01:45 PM
Twilio customers may be experiencing SMS delivery delays and delivery receipt delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingTue, Apr 21, 2026, 11:47 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Apr 21, 2026, 10:46 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
ff4669a5-dfcc-4dea-a82a-c1dbdb828aa1
External ID
qc4xdpjkd3p6
🕐 Started
Tue, Apr 21, 2026, 10:46 AM
🔄 Last Updated
Tue, Apr 21, 2026, 07:35 PM
✓ Resolved
Tue, Apr 21, 2026, 07:35 PM
MINOR
Impact Level
8h 48m
Total Duration
8
Status Updates
Affected Components
SMS Long Code, North AmericaSMS Short Code, North America
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