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minor✓ Resolved

SMS Delivery Delays from Twilio to Zain Jordan

Twilio•Thu, Jul 9, 2026, 03:49 PM
Status
resolved
Duration
6h 51m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Jul 9, 2026, 10:40 PM
This incident has been resolved.
monitoringThu, Jul 9, 2026, 08:45 PM
We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringThu, Jul 9, 2026, 06:40 PM
We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 9, 2026, 05:35 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 9, 2026, 04:29 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Jul 9, 2026, 03:49 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
ff3f711a-c4fb-4080-9bd9-0bde42ec995c
External ID
qrg4878mgrqz
🕐 Started
Thu, Jul 9, 2026, 03:49 PM
🔄 Last Updated
Thu, Jul 9, 2026, 10:40 PM
✓ Resolved
Thu, Jul 9, 2026, 10:40 PM
MINOR
Impact Level
6h 51m
Total Duration
5
Status Updates
Affected Components
SMS, Middle East & Africa
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