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minor✓ Resolved

SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Mexico

Twilio•Mon, Jun 15, 2026, 07:52 PM
Status
resolved
Duration
2h 37m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Jun 15, 2026, 10:30 PM
This incident has been resolved.
monitoringMon, Jun 15, 2026, 08:26 PM
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jun 15, 2026, 07:53 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric and Long Codes to network subscribers on multiple networks in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Jun 15, 2026, 07:52 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric and Long Codes to network subscribers on multiple networks in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
ff2dee22-903a-47c7-b8a6-9741349b5f8a
External ID
h72m1qym8wq4
🕐 Started
Mon, Jun 15, 2026, 07:52 PM
🔄 Last Updated
Mon, Jun 15, 2026, 10:30 PM
✓ Resolved
Mon, Jun 15, 2026, 10:30 PM
MINOR
Impact Level
2h 37m
Total Duration
3
Status Updates
Affected Components
SMS, Latin America
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