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minor✓ Resolved

SMS Delivery Failures from Twilio Phone Numbers to Viva Bolivia

Twilio•Mon, May 4, 2026, 08:53 PM
Status
resolved
Duration
16h 36m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, May 5, 2026, 01:30 PM
This incident has been resolved.
monitoringTue, May 5, 2026, 12:46 PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Viva network subscribers in Bolivia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, May 5, 2026, 04:43 AM
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedTue, May 5, 2026, 12:34 AM
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, May 4, 2026, 10:33 PM
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, May 4, 2026, 09:27 PM
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, May 4, 2026, 08:53 PM
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
fee815df-2dbe-4276-995b-08e67451c59a
External ID
c2xznbwq42zs
🕐 Started
Mon, May 4, 2026, 08:53 PM
🔄 Last Updated
Tue, May 5, 2026, 01:30 PM
✓ Resolved
Tue, May 5, 2026, 01:30 PM
MINOR
Impact Level
16h 36m
Total Duration
6
Status Updates
Affected Components
SMS, Latin America
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