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minor✓ Resolved

SMS Delivery Delays from Twilio Phone Numbers to MTN Nigeria

Twilio•Wed, May 20, 2026, 01:52 PM
Status
resolved
Duration
4h 22m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, May 20, 2026, 06:15 PM
This incident has been resolved.
monitoringWed, May 20, 2026, 04:13 PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, May 20, 2026, 02:57 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, May 20, 2026, 01:56 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, May 20, 2026, 01:52 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
fe8799b0-8ec9-4830-8f1e-74ae985c1022
External ID
6xqcnnmgst3k
🕐 Started
Wed, May 20, 2026, 01:52 PM
🔄 Last Updated
Wed, May 20, 2026, 06:15 PM
✓ Resolved
Wed, May 20, 2026, 06:15 PM
MINOR
Impact Level
4h 22m
Total Duration
4
Status Updates
Affected Components
SMS, Middle East & Africa
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