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minor✓ Resolved
User Authentication Identity Gateway API Failure Increase in United Kingdom
Status
resolved
Duration
17h 38m
Updates
9
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSat, Jun 6, 2026, 06:05 AM
This incident has been resolved.
monitoringSat, Jun 6, 2026, 04:05 AM
We have observed a recovery in User Authentication Identity Gateway API failure increase in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringSat, Jun 6, 2026, 12:05 AM
We have observed a recovery in User Authentication Identity Gateway API failure increase in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringFri, Jun 5, 2026, 10:05 PM
We have observed a recovery in User Authentication Identity Gateway API failure increase in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jun 5, 2026, 08:19 PM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedFri, Jun 5, 2026, 06:18 PM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jun 5, 2026, 05:17 PM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Jun 5, 2026, 03:29 PM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingFri, Jun 5, 2026, 01:28 PM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Jun 5, 2026, 12:26 PM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
fe64265a-c5dc-4e8b-bf38-216cf3d14a1e
External ID
cgyv8nj01ghv
🕐 Started
Fri, Jun 5, 2026, 12:26 PM
🔄 Last Updated
Sat, Jun 6, 2026, 06:05 AM
✓ Resolved
Sat, Jun 6, 2026, 06:05 AM
MINOR
Impact Level
17h 38m
Total Duration
9
Status Updates
Affected Components
Lookup Identity MatchLookup SIM SwapLegacy Identity MatchAndAttributes
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