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minor✓ Resolved

SMS Delivery Delays from Twilio to Claro Chile

Twilio•Thu, Feb 26, 2026, 09:17 PM
Status
resolved
Duration
4h 47m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Feb 27, 2026, 02:05 AM
This incident has been resolved.
monitoringFri, Feb 27, 2026, 12:06 AM
We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoringThu, Feb 26, 2026, 10:18 PM
We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Feb 26, 2026, 09:27 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Feb 26, 2026, 09:17 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
fe21eba4-b748-45df-a200-0c1ec88413aa
External ID
g323hzn9gn6h
🕐 Started
Thu, Feb 26, 2026, 09:17 PM
🔄 Last Updated
Fri, Feb 27, 2026, 02:05 AM
✓ Resolved
Fri, Feb 27, 2026, 02:05 AM
MINOR
Impact Level
4h 47m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
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