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minor✓ Resolved

SMS Delivery Delays and Failures from Twilio Phone Numbers to National Telecom and True Thailand

Twilio•Mon, Aug 10, 2026, 06:45 PM
Status
resolved
Duration
5h 15m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Aug 11, 2026, 12:01 AM
This incident has been resolved.
monitoringMon, Aug 10, 2026, 09:57 PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to National Telecom and True network subscribers in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Aug 10, 2026, 07:55 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to National Telecom and True network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Aug 10, 2026, 06:55 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to National Telecom and True network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Aug 10, 2026, 06:45 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to National Telecom and True network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
fe1c3598-5f58-42a7-8676-e63491c105f2
External ID
1v4367vswsrm
🕐 Started
Mon, Aug 10, 2026, 06:45 PM
🔄 Last Updated
Tue, Aug 11, 2026, 12:01 AM
✓ Resolved
Tue, Aug 11, 2026, 12:01 AM
MINOR
Impact Level
5h 15m
Total Duration
4
Status Updates
Affected Components
SMS, APAC
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