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minor✓ Resolved

SMS Delivery Delays From a Subset of Twilio Short Codes to Brisanet Brazil

Twilio•Tue, May 26, 2026, 12:13 AM
Status
resolved
Duration
9h 12m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, May 26, 2026, 09:25 AM
This incident has been resolved.
monitoringTue, May 26, 2026, 05:18 AM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, May 26, 2026, 03:18 AM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, May 26, 2026, 01:15 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, May 26, 2026, 12:13 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
fe0d87a3-3f53-4b27-9eeb-4ba38a3b27bd
External ID
c4b50jyx3ny7
🕐 Started
Tue, May 26, 2026, 12:13 AM
🔄 Last Updated
Tue, May 26, 2026, 09:25 AM
✓ Resolved
Tue, May 26, 2026, 09:25 AM
MINOR
Impact Level
9h 12m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
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