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minor✓ Resolved

User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for T-Mobile in United States

TwilioWed, May 6, 2026, 08:01 AM
Status
resolved
Duration
5h 18m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, May 6, 2026, 01:20 PM
This incident has been resolved.
monitoringWed, May 6, 2026, 11:10 AM
We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoringWed, May 6, 2026, 11:09 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringWed, May 6, 2026, 09:03 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, May 6, 2026, 08:01 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
fdd97a4d-b330-4d57-ad9d-f73981b2886d
External ID
wpz4drv9y3nb
🕐 Started
Wed, May 6, 2026, 08:01 AM
🔄 Last Updated
Wed, May 6, 2026, 01:20 PM
✓ Resolved
Wed, May 6, 2026, 01:20 PM
MINOR
Impact Level
5h 18m
Total Duration
4
Status Updates
Affected Components
Lookup SIM SwapLegacy Identity MatchAndAttributes
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