minor✓ Resolved

SMS Delivery Delays from Twilio to Telekom Germany

Twilio•2026-10-12 21:30 UTC

Status

resolved

Duration

3h 35m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-13 01:05 UTC

This incident has been resolved.

resolved2026-10-13 01:05 UTC

The incident has been resolved and SMS delivery from Twilio to Telekom network subscribers in Germany is operating normally.

monitoring2026-10-12 23:01 UTC

We have observed a recovery in SMS delivery from Twilio to Telekom network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-10-12 22:55 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Telekom network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-10-12 21:55 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Telekom network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-10-12 21:30 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Telekom network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

fd43e65f-811e-4663-8612-2c73b061c9ef

External ID

kq10k8ngtny7

🕐 Started

2026-10-12 21:30 UTC

🔄 Last Updated

2026-10-13 01:05 UTC

✓ Resolved

2026-10-13 01:05 UTC

MINOR

Impact Level

3h 35m

Total Duration

Status Updates

Affected Components

SMS, Europe

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