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minor✓ Resolved

Voice Call Failures from Twilio Phone Numbers to Sky United Kingdom

Twilio•Thu, Aug 13, 2026, 10:37 PM
Status
resolved
Duration
16h 43m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Aug 14, 2026, 03:20 PM
This incident has been resolved.
monitoringFri, Aug 14, 2026, 01:19 PM
We have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
monitoringFri, Aug 14, 2026, 05:11 AM
We have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringFri, Aug 14, 2026, 01:06 AM
We have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringThu, Aug 13, 2026, 11:05 PM
We have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Aug 13, 2026, 10:46 PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Sky network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Aug 13, 2026, 10:37 PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Sky network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
fcbb92bd-3053-4005-aaff-9282565c4102
External ID
cgdb931hhkln
🕐 Started
Thu, Aug 13, 2026, 10:37 PM
🔄 Last Updated
Fri, Aug 14, 2026, 03:20 PM
✓ Resolved
Fri, Aug 14, 2026, 03:20 PM
MINOR
Impact Level
16h 43m
Total Duration
6
Status Updates
Affected Components
Voice, Europe
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