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minor✓ Resolved

SMS Delivery Delays from Twilio to Zamtel Zambia

Twilio•Thu, Jul 30, 2026, 05:23 AM
Status
resolved
Duration
7h 32m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Jul 30, 2026, 12:55 PM
This incident has been resolved.
monitoringThu, Jul 30, 2026, 12:25 PM
We have observed a recovery in SMS delivery from Twilio to Zamtel network subscribers in Zambia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringThu, Jul 30, 2026, 08:19 AM
We have observed a recovery in SMS delivery from Twilio to Zamtel network subscribers in Zambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringThu, Jul 30, 2026, 06:18 AM
We have observed a recovery in SMS delivery from Twilio to Zamtel network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 30, 2026, 05:23 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Zamtel network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
fcaa9f1e-ae89-41bc-8a62-1e015bf27cea
External ID
tj06tr9m98c6
🕐 Started
Thu, Jul 30, 2026, 05:23 AM
🔄 Last Updated
Thu, Jul 30, 2026, 12:55 PM
✓ Resolved
Thu, Jul 30, 2026, 12:55 PM
MINOR
Impact Level
7h 32m
Total Duration
4
Status Updates
Affected Components
SMS, Middle East & Africa
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