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minor✓ Resolved

Phone Support: Higher Than Expected Wait Times

SquareTue, Jul 7, 2026, 01:30 AM
Status
resolved
Duration
7d 1h
Updates
1
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jul 14, 2026, 02:45 AM
This incident has been resolved.
identifiedTue, Jul 7, 2026, 01:30 AM
We are currently receiving a high volume of inquiries related to onboarding and setup, which may result in longer wait times when calling support. We apologize for the inconvenience and appreciate your patience as our team works to assist customers as quickly as possible. If your request is urgent, we also encourage you to visit our Help Center and online guides for additional support. Create Square account: <https://squareup.com/jp/ja/townsquare/create-account> Compare Square Hardware: <https://squareup.com/jp/ja/hardware/compare> Onboarding FAQ Square: <https://squareup.com/help/jp/ja/article/5682-account-on-boarding-assessment-faqs>

📊 TECHNICAL DETAILS

Internal ID
fb742b33-9aed-47ee-921d-ed1fc6169f8b
External ID
01KWX35QS78RAKREH96JPW34HY
🕐 Started
Tue, Jul 7, 2026, 01:30 AM
🔄 Last Updated
Tue, Jul 14, 2026, 02:45 AM
✓ Resolved
Tue, Jul 14, 2026, 02:45 AM
MINOR
Impact Level
7d 1h
Total Duration
1
Status Updates
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