minor✓ Resolved

SMS Delivery Delays and Failures from Twilio Phone Numbers to MTel Bosnia and Herzegovina

Twilio•2026-05-07 17:51 UTC

Status

resolved

Duration

3h 29m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-05-07 21:20 UTC

This incident has been resolved.

identified2026-05-07 19:08 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to MTel network subscribers in Bosnia and Herzegovina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-05-07 18:06 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTel network subscribers in Bosnia and Herzegovina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-05-07 17:51 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTel network subscribers in Bosnia and Herzegovina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

fac92aef-5090-48a2-b067-f53c7f1ef970

External ID

k2zf4jkzjhp8

🕐 First reported

2026-05-07 17:51 UTC

🔄 Last Updated

2026-05-07 21:20 UTC

✓ Resolved

2026-05-07 21:20 UTC

MINOR

Impact Level

3h 29m

Total Duration

Status Updates

Affected Components

SMS, Europe

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