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minor✓ Resolved
Sender Engagement Quality (SEQ) API Endpoint Degraded
Status
resolved
Duration
1h 5m
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedThu, May 14, 2026, 05:50 PM
This incident has been resolved.
monitoringThu, May 14, 2026, 05:12 PM
Our engineers have implemented a fix and are monitoring system performance. SendGrid Engagement Quality API endpoint is now working as expected with API keys. We will provide another update in 30 minutes or as soon as more information becomes available.
identifiedThu, May 14, 2026, 04:53 PM
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, May 14, 2026, 04:45 PM
Starting around 9:34 AM on May 14th 2026, our engineers began investigating an issue with the Sender Engagement Quality (SEQ) API endpoint not working as expected. Users may experience the Sender Engagement Quality (SEQ) API endpoint not working with the correct permission keys. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
fa14814e-dcda-4f01-bcd7-5929a7f65818
External ID
njny000c1qbp
🕐 Started
Thu, May 14, 2026, 04:45 PM
🔄 Last Updated
Thu, May 14, 2026, 05:50 PM
✓ Resolved
Thu, May 14, 2026, 05:50 PM
MINOR
Impact Level
1h 5m
Total Duration
3
Status Updates
Affected Components
API
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