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minor✓ Resolved

SMS Delivery Delays from Twilio to Tigo Honduras

Twilio•Sun, Apr 19, 2026, 06:40 AM
Status
resolved
Duration
1 day
Updates
9
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Apr 20, 2026, 07:10 AM
This incident has been resolved.
monitoringMon, Apr 20, 2026, 06:50 AM
We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, Apr 20, 2026, 04:48 AM
We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Apr 20, 2026, 12:46 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedSun, Apr 19, 2026, 10:44 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, Apr 19, 2026, 09:43 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSun, Apr 19, 2026, 01:41 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingSun, Apr 19, 2026, 09:41 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingSun, Apr 19, 2026, 07:40 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingSun, Apr 19, 2026, 06:40 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
f9a3e23e-3c61-45c5-abac-e7b7d07a4ea1
External ID
hfvfnjc27jbg
🕐 Started
Sun, Apr 19, 2026, 06:40 AM
🔄 Last Updated
Mon, Apr 20, 2026, 07:10 AM
✓ Resolved
Mon, Apr 20, 2026, 07:10 AM
MINOR
Impact Level
1 day
Total Duration
9
Status Updates
Affected Components
SMS, Latin America
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