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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Bell Mobility Canada

SendGrid•Sat, Aug 29, 2026, 05:50 AM
Status
resolved
Duration
5h 14m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Aug 29, 2026, 11:05 AM
This incident has been resolved.
monitoringSat, Aug 29, 2026, 08:56 AM
We have observed a recovery in SMS delivery from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Aug 29, 2026, 07:02 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Aug 29, 2026, 06:02 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSat, Aug 29, 2026, 05:50 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
f7627eef-43b6-4d15-b5a2-18c547db83dc
External ID
wg2nhdnq3vkh
🕐 Started
Sat, Aug 29, 2026, 05:50 AM
🔄 Last Updated
Sat, Aug 29, 2026, 11:05 AM
✓ Resolved
Sat, Aug 29, 2026, 11:05 AM
MINOR
Impact Level
5h 14m
Total Duration
4
Status Updates
Affected Components
SMS Toll-Free, North AmericaSMS Toll-Free, North America
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