minor✓ Resolved

SMS Delivery Delays from Twilio to XL Axiata Indonesia and Smart Axiata Cambodia

SendGrid•Mon, Sep 14, 2026, 03:51 PM

Status

resolved

Duration

7h 9m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Sep 14, 2026, 11:00 PM

This incident has been resolved.

monitoringMon, Sep 14, 2026, 07:07 PM

We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoringMon, Sep 14, 2026, 04:59 PM

We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMon, Sep 14, 2026, 04:20 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMon, Sep 14, 2026, 03:51 PM

Twilio customers may be experiencing SMS delivery delays from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

f7426996-f881-4d8c-95a6-43218a3ad1a2

External ID

z7mrsk9yq55s

🕐 Started

Mon, Sep 14, 2026, 03:51 PM

🔄 Last Updated

Mon, Sep 14, 2026, 11:00 PM

✓ Resolved

Mon, Sep 14, 2026, 11:00 PM

MINOR

Impact Level

7h 9m

Total Duration

Status Updates

Affected Components

SMS, APAC

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