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minor✓ Resolved

SMS Delivery Delays and Failures from Twilio to Claro Brazil

Twilio•Wed, Apr 1, 2026, 03:18 PM
Status
resolved
Duration
17h 21m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Apr 2, 2026, 08:40 AM
This incident has been resolved.
monitoringThu, Apr 2, 2026, 06:40 AM
We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoringThu, Apr 2, 2026, 04:47 AM
We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Apr 1, 2026, 10:14 PM
We are still experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingWed, Apr 1, 2026, 06:14 PM
We are still experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingWed, Apr 1, 2026, 04:14 PM
We are still experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Apr 1, 2026, 03:18 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
f6b2835c-f981-443c-942c-bb24a9f64e57
External ID
6j7f06lh2trn
🕐 Started
Wed, Apr 1, 2026, 03:18 PM
🔄 Last Updated
Thu, Apr 2, 2026, 08:40 AM
✓ Resolved
Thu, Apr 2, 2026, 08:40 AM
MINOR
Impact Level
17h 21m
Total Duration
6
Status Updates
Affected Components
SMS, Latin America
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