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minor✓ Resolved

Virtual Agent Failures

Twilio•Thu, Feb 5, 2026, 01:26 AM
Status
resolved
Duration
1h 14m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Feb 5, 2026, 02:40 AM
This incident has been resolved.
monitoringThu, Feb 5, 2026, 02:02 AM
Virtual Agent in US East is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
monitoringThu, Feb 5, 2026, 02:02 AM
Virtual Agent in US East is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
investigatingThu, Feb 5, 2026, 01:26 AM
Our monitoring systems have detected a potential issue Virtual Agent Service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

📊 TECHNICAL DETAILS

Internal ID
f61c4dc9-63af-4965-a63e-731f5558c4d4
External ID
1x072t7djrn6
🕐 Started
Thu, Feb 5, 2026, 01:26 AM
🔄 Last Updated
Thu, Feb 5, 2026, 02:40 AM
✓ Resolved
Thu, Feb 5, 2026, 02:40 AM
MINOR
Impact Level
1h 14m
Total Duration
3
Status Updates
Affected Components
Dialogflow US1
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