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minor✓ Resolved

SMS Delivery Failures from a Subset of Twilio Long Codes to One NZ New Zealand

Twilio•Tue, Aug 4, 2026, 09:45 PM
Status
resolved
Duration
2h 50m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Aug 5, 2026, 12:35 AM
This incident has been resolved.
monitoringTue, Aug 4, 2026, 10:26 PM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to One NZ network subscribers in New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Aug 4, 2026, 09:50 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to One NZ network subscribers in New Zealand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Aug 4, 2026, 09:45 PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to One NZ network subscribers in New Zealand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
f6157621-2b1a-4342-8356-170aca4d106e
External ID
44nj9dqjqwh9
🕐 Started
Tue, Aug 4, 2026, 09:45 PM
🔄 Last Updated
Wed, Aug 5, 2026, 12:35 AM
✓ Resolved
Wed, Aug 5, 2026, 12:35 AM
MINOR
Impact Level
2h 50m
Total Duration
3
Status Updates
Affected Components
SMS, APAC
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