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minor✓ Resolved

User Authentication Identity Gateway API Failure Increase for T-Mobile in United States

Twilio•Wed, Apr 15, 2026, 06:59 AM
Status
resolved
Duration
4h 15m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Apr 15, 2026, 11:15 AM
This incident has been resolved.
monitoringWed, Apr 15, 2026, 10:09 AM
We have observed a recovery in User Authentication Identity Gateway API failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Apr 15, 2026, 08:05 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Apr 15, 2026, 06:59 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
f60881c2-fb61-4fdd-bb3c-976ba86e8f55
External ID
yywd0xjz2lm2
🕐 Started
Wed, Apr 15, 2026, 06:59 AM
🔄 Last Updated
Wed, Apr 15, 2026, 11:15 AM
✓ Resolved
Wed, Apr 15, 2026, 11:15 AM
MINOR
Impact Level
4h 15m
Total Duration
3
Status Updates
Affected Components
Lookup SIM Swap
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