← Back to Zoom History
none✓ Resolved

Issue Affected Inbound and Outbound Calls with Zoom Contact Center in North America Region.

Zoom•
Status
resolved
Duration
15 minutes
Updates
1
Coverage
0 articles

INCIDENT TIMELINE

✓ Resolved
This incident has been resolved.
monitoring
On 05/21/2026, Between 14:59 UTC to 15:15 UTC, users may have experienced call drop issues with inbound and outbound calls with Zoom Contact Center in North America region. This incident has been resolved and the affected services have been restored.

📊 TECHNICAL DETAILS

Internal ID
f6069b31-47d3-4f1a-8f73-a58900e17ec9
External ID
b0fdqg9qbphq
🕐 First reported
🔄 Last Updated
✓ Resolved
NONE
Impact Level
15 minutes
Total Duration
1
Status Updates
Affected Components
Voice (Inbound/Outbound)
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we request generation of one.
0 / 100 requests100 more needed