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minor✓ Resolved

Service Degradation affecting Presence Interoperability Feature for a subset of users in North America region

Zoom•Fri, May 22, 2026, 07:31 PM
Status
resolved
Duration
8h 44m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, May 23, 2026, 04:15 AM
This incident has been resolved.
monitoringSat, May 23, 2026, 04:04 AM
The issue affecting the presence interoperability feature for a subset of users in the North America region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identifiedSat, May 23, 2026, 02:12 AM
We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region. We appreciate your patience as we work to resolve this issue.
identifiedSat, May 23, 2026, 12:12 AM
We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region. We appreciate your patience as we work to resolve this issue.
identifiedFri, May 22, 2026, 10:06 PM
We continue to work on a fix for this issue affecting the presence interoperability feature for a subset of users in the North America region. We appreciate your patience as we work to resolve this issue.
identifiedFri, May 22, 2026, 07:34 PM
We have successfully identified the root cause affecting presence interoperability feature for a subset of users in North America region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
investigatingFri, May 22, 2026, 07:31 PM
We are currently investigating a service degradation with presence interoperability feature for a subset of users. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

📊 TECHNICAL DETAILS

Internal ID
f5864852-dd89-4ece-afeb-728aa0d033c4
External ID
l53sg6rc8skj
🕐 Started
Fri, May 22, 2026, 07:31 PM
🔄 Last Updated
Sat, May 23, 2026, 04:15 AM
✓ Resolved
Sat, May 23, 2026, 04:15 AM
MINOR
Impact Level
8h 44m
Total Duration
6
Status Updates
Affected Components
User Profiles and Presence
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