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minor✓ Resolved

Restoring Access with a Recovery Code Is Failing for Some Users

1Password•Wed, Jun 24, 2026, 05:15 PM
Status
resolved
Duration
1h 50m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Jun 24, 2026, 07:05 PM
This incident has been resolved.
monitoringWed, Jun 24, 2026, 06:51 PM
A fix has been implemented and we are monitoring the results.
identifiedWed, Jun 24, 2026, 06:35 PM
The issue has been identified and a fix is being implemented.
investigatingWed, Jun 24, 2026, 06:32 PM
The investigation is ongoing. Our teams are actively working to determine the cause and will share updates as they become available.
investigatingWed, Jun 24, 2026, 05:50 PM
The issue is still under investigation. We will continue to share updates as they become available.
investigatingWed, Jun 24, 2026, 05:30 PM
Our teams continue to investigate this issue. We are actively working to determine the cause and will share additional updates as they become available.
investigatingWed, Jun 24, 2026, 05:15 PM
Some users who are locked out of their 1Password account are encountering a “Something went wrong” error when attempting to restore access using a recovery code. Our development team is aware of the issue and is actively investigating the cause. We will provide updates as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
f48e1c92-fbdd-48ff-99c2-a9fdd6466aae
External ID
fgp75tc5mvkd
🕐 Started
Wed, Jun 24, 2026, 05:15 PM
🔄 Last Updated
Wed, Jun 24, 2026, 07:05 PM
✓ Resolved
Wed, Jun 24, 2026, 07:05 PM
MINOR
Impact Level
1h 50m
Total Duration
6
Status Updates
Affected Components
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