Bot Manager Premier Issues

This incident has been resolved.

We have rolled back a release which we believe may have caused this issue as of 17:13 UTC on May 11, 2026; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000017a38WCAQ. We will continue to monitor to ensure that the impact has been fully mitigated.

Updating to clarify that the issue appears to be impacting Bot Manager Premier. We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000017a38WCAQ. We will provide an update within the next 60 minutes.

We are investigating an emerging issue with Bot Manager Premier related to false positives with valid traffic being blocked. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.