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critical✓ Resolved
Users experiencing issues accessing multiple Atlassian products
Status
resolved
Duration
1h 46m
Updates
7
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedThu, May 14, 2026, 06:50 AM
This incident has been resolved.
monitoringThu, May 14, 2026, 06:41 AM
We are now able to see recovery for all impacted products, and users should be able to access their products as expected.
Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.
monitoringThu, May 14, 2026, 06:40 AM
We are now able to see recovery for all impacted products, and users should be able to access their products as expected.
Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.
monitoringThu, May 14, 2026, 05:43 AM
Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products.
We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.
identifiedThu, May 14, 2026, 05:34 AM
Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.
At this time, Atlassian customers should also be able to once again raise support requests with our team.
We will provide further update within an hour as we are able to progress mitigating this issue.
identifiedThu, May 14, 2026, 05:24 AM
It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.
We are continuing to receive reports about expanded product impact resulting from this incident.
While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.
We will provide further update within one hour, or sooner as further information becomes available.
identifiedThu, May 14, 2026, 05:11 AM
Further confirmations of impacted products have now been added to the incident.
Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.
investigatingThu, May 14, 2026, 05:03 AM
We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time.
We will provide further update within one hour or sooner as information is available.
📊 TECHNICAL DETAILS
Internal ID
f3f48d98-d3c5-4db2-898a-921ed3b32dce
External ID
j41b2v131b6y
🕐 Started
Thu, May 14, 2026, 05:03 AM
🔄 Last Updated
Thu, May 14, 2026, 06:50 AM
✓ Resolved
Thu, May 14, 2026, 06:50 AM
CRITICAL
Impact Level
1h 46m
Total Duration
7
Status Updates
Affected Components
WebsiteAPIGit via SSHAuthentication and user managementGit via HTTPSWebhooksSource downloadsPipelinesGit LFSEmail deliveryPurchasing & LicensingSignupPackages
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