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minor✓ Resolved

SMS Delivery Receipt Delays from Twilio to Telecall Brazil

Twilio•Wed, Aug 19, 2026, 06:08 AM
Status
resolved
Duration
13h 37m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Aug 19, 2026, 07:45 PM
This incident has been resolved.
monitoringWed, Aug 19, 2026, 03:35 PM
We have observed a recovery in SMS delivery receipts from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringWed, Aug 19, 2026, 01:35 PM
We have observed a recovery in SMS delivery from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Aug 19, 2026, 09:31 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedWed, Aug 19, 2026, 07:23 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Aug 19, 2026, 06:22 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Aug 19, 2026, 06:08 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
f3cb4663-33b7-4e5d-a256-7301d7cfe438
External ID
0wdtd1c0g2wk
🕐 Started
Wed, Aug 19, 2026, 06:08 AM
🔄 Last Updated
Wed, Aug 19, 2026, 07:45 PM
✓ Resolved
Wed, Aug 19, 2026, 07:45 PM
MINOR
Impact Level
13h 37m
Total Duration
6
Status Updates
Affected Components
SMS, Latin America
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