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minor✓ Resolved

Edge Delivery Issues between India and Europe

AkamaiTue, May 12, 2026, 05:08 PM
Status
resolved
Duration
8h 2m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, May 13, 2026, 01:10 AM
This incident has been resolved.
investigatingTue, May 12, 2026, 10:44 PM
We are continuing to work with our third-party service provider to mitigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000017mjDUCAY. Subsequent updates around mitigation status will be posted as progress is made. 
identifiedTue, May 12, 2026, 07:50 PM
Our third-party service provider has identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000017mjDUCAY. Subsequent updates around mitigation status will be posted as progress is made.
investigatingTue, May 12, 2026, 06:39 PM
We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000017mjDUCAY. We will provide an update within the next 120 minutes.
investigatingTue, May 12, 2026, 05:29 PM
We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000017mjDUCAY. We will provide an update within the next 60 minutes.
investigatingTue, May 12, 2026, 05:08 PM
We are investigating an emerging issue with a third-party service provider, causing performance degradation with Edge Delivery between India and Europe. We are working with the service provider and actively investigating the issue, and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

📊 TECHNICAL DETAILS

Internal ID
f3c3e657-a451-46f0-a065-22744526e710
External ID
z1qzjzzbfsw3
🕐 Started
Tue, May 12, 2026, 05:08 PM
🔄 Last Updated
Wed, May 13, 2026, 01:10 AM
✓ Resolved
Wed, May 13, 2026, 01:10 AM
MINOR
Impact Level
8h 2m
Total Duration
5
Status Updates
Affected Components
Edge Delivery
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