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minor✓ Resolved

SMS Delivery Delays and Failures from a Subset of Twilio Sender IDs to SmartFren Indonesia

Twilio•Thu, Jun 25, 2026, 03:32 AM
Status
resolved
Duration
1d 4h
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jun 26, 2026, 07:40 AM
This incident has been resolved.
monitoringFri, Jun 26, 2026, 05:33 AM
We have observed a recovery in SMS delivery from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jun 25, 2026, 06:50 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Pre-Registered Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedThu, Jun 25, 2026, 10:44 AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedThu, Jun 25, 2026, 06:42 AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedThu, Jun 25, 2026, 04:41 AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jun 25, 2026, 03:41 AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Jun 25, 2026, 03:32 AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
f3ba78ae-02f9-4a34-a26c-60223b07432a
External ID
vsd7v1ssgzft
🕐 Started
Thu, Jun 25, 2026, 03:32 AM
🔄 Last Updated
Fri, Jun 26, 2026, 07:40 AM
✓ Resolved
Fri, Jun 26, 2026, 07:40 AM
MINOR
Impact Level
1d 4h
Total Duration
7
Status Updates
Affected Components
SMS, APAC
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