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minor✓ Resolved

Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom

Twilio•Tue, Jan 27, 2026, 10:47 PM
Status
resolved
Duration
11h 58m
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Jan 28, 2026, 10:45 AM
This incident has been resolved.
monitoringWed, Jan 28, 2026, 07:54 AM
We have started seeing recovery for voice calls from multiple networks to a subset of Twilio numbers in the United Kingdom. We will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
monitoringWed, Jan 28, 2026, 06:07 AM
We have started seeing recovery for voice calls from multiple networks to a subset of Twilio numbers in the United Kingdom. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Jan 28, 2026, 04:00 AM
We are continuing to observe voice call failures from multiple networks to a subset of Twilio numbers in the United Kingdom. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
investigatingWed, Jan 28, 2026, 02:11 AM
We are continuing to observe voice call failures from multiple networks to a subset of Twilio numbers in the United Kingdom. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Jan 28, 2026, 01:16 AM
We are observing one more time Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
monitoringTue, Jan 27, 2026, 11:31 PM
We have started seeing recovery for Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Jan 27, 2026, 10:47 PM
We are observing Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
f39c0da3-e4dd-4fbb-bd15-06f32c5d76a3
External ID
97vgyy0q7w5w
🕐 Started
Tue, Jan 27, 2026, 10:47 PM
🔄 Last Updated
Wed, Jan 28, 2026, 10:45 AM
✓ Resolved
Wed, Jan 28, 2026, 10:45 AM
MINOR
Impact Level
11h 58m
Total Duration
7
Status Updates
Affected Components
Voice, Europe
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