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minor✓ Resolved

User Authentication Identity SNA Failures for T-Mobile in United States

TwilioMon, Apr 13, 2026, 06:38 PM
Status
resolved
Duration
5h 46m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Apr 14, 2026, 12:25 AM
This incident has been resolved.
monitoringMon, Apr 13, 2026, 10:14 PM
We have observed a recovery in User Authentication Identity for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Apr 13, 2026, 09:14 PM
Twilio customers may be experiencing User Authentication Identity SNA failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Apr 13, 2026, 08:08 PM
Twilio customers may be experiencing User Authentication Identity SNA failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedMon, Apr 13, 2026, 06:58 PM
Twilio customers may be experiencing User Authentication Identity API errors for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Apr 13, 2026, 06:38 PM
Twilio customers may be experiencing User Authentication Identity API errors for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
f340843c-16b9-4c54-97fc-f88780866dd2
External ID
zvv1spw93dy4
🕐 Started
Mon, Apr 13, 2026, 06:38 PM
🔄 Last Updated
Tue, Apr 14, 2026, 12:25 AM
✓ Resolved
Tue, Apr 14, 2026, 12:25 AM
MINOR
Impact Level
5h 46m
Total Duration
5
Status Updates
Affected Components
Verify Silent Network AuthLookup SIM Swap
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