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major✓ Resolved

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Shopify•Wed, Jan 21, 2026, 05:04 PM
Status
resolved
Duration
1d 13h
Updates
1
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jan 23, 2026, 06:57 AM
This incident has been resolved.
investigatingWed, Jan 21, 2026, 05:04 PM
Connecting with Live Chat support via our Help Center may be unavailable due to a technical issue. We are investigating and will keep you updated. Visit https://help.shopify.com/ to access our documentation.

📊 TECHNICAL DETAILS

Internal ID
f3358d78-7e77-42d7-8e11-ee37de93610e
External ID
n7j1ytqb0bhx
🕐 Started
Wed, Jan 21, 2026, 05:04 PM
🔄 Last Updated
Fri, Jan 23, 2026, 06:57 AM
✓ Resolved
Fri, Jan 23, 2026, 06:57 AM
MAJOR
Impact Level
1d 13h
Total Duration
1
Status Updates
Affected Components
Support
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