← Back to Twilio History
minor✓ Resolved
Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Colombia
Status
resolved
Duration
2d 1h
Updates
9
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSun, Aug 16, 2026, 12:40 AM
This incident has been resolved.
monitoringSat, Aug 15, 2026, 01:49 PM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
monitoringFri, Aug 14, 2026, 09:43 PM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
monitoringFri, Aug 14, 2026, 01:41 PM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringFri, Aug 14, 2026, 09:41 AM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringFri, Aug 14, 2026, 07:40 AM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Aug 14, 2026, 06:25 AM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Aug 14, 2026, 02:21 AM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingFri, Aug 14, 2026, 12:21 AM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Aug 13, 2026, 11:19 PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
f27321e5-84dc-4f7c-bb93-2e649845482d
External ID
vt86k1gy6cpz
🕐 Started
Thu, Aug 13, 2026, 11:19 PM
🔄 Last Updated
Sun, Aug 16, 2026, 12:40 AM
✓ Resolved
Sun, Aug 16, 2026, 12:40 AM
MINOR
Impact Level
2d 1h
Total Duration
9
Status Updates
Affected Components
Voice, Latin America
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed