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minor✓ Resolved

SMS Delivery Delays From a Subset of Twilio Short Codes and Toll-Free Numbers to Verizon United States

Twilio•Thu, Aug 13, 2026, 04:32 AM
Status
resolved
Duration
3h 12m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Aug 13, 2026, 07:45 AM
This incident has been resolved.
monitoringThu, Aug 13, 2026, 05:43 AM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Toll-Free Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Aug 13, 2026, 04:41 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Toll-Free Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Aug 13, 2026, 04:32 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Toll-Free Numbers to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
f231a885-08a1-4767-9cce-c39ba7f09060
External ID
4qs7x4lhfmg0
🕐 Started
Thu, Aug 13, 2026, 04:32 AM
🔄 Last Updated
Thu, Aug 13, 2026, 07:45 AM
✓ Resolved
Thu, Aug 13, 2026, 07:45 AM
MINOR
Impact Level
3h 12m
Total Duration
3
Status Updates
Affected Components
SMS Short Code, North AmericaSMS Toll-Free, North AmericaSMS Toll-Free, North America
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